PLEASE NOTE: We have updated our "Make a Loan Payment" portal for our retail loans in an effort to improve the customer experience. Existing users will need to create a new username and password in order to log in. Pending and recurring payments have not been changed.

Administrative Office

Corporate Office

Branch Locations

Worthington, Ohio - High Street

Columbus, Ohio – Reed Rd.

Columbus, Ohio – East Broad St.

Westerville, Ohio – State St.

DeGraff, Ohio

West Manchester, Ohio

Quick-Reference Numbers

Use this information for easy access to key departments. For inquiries specific to Deposit Services during business hours, please call your local branch office. For inquiries about your business or residential loan, including payment and tax information, please call the number below or email us at the address provided. Please note: SBA and commercial loans do not have online portal access at this time. Please contact loan servicing at loanservicing@umwsb.com for your loan information and questions.

Deposit Customer Service

Consumer Loan Customer Service

Commercial & Residential Loan Servicing

24/7 Automated Telephone Banking

Small SBA Loan Division

Large SBA/USDA Loan Division

Lost or Stolen Card After-hours

Lost or Stolen Card

To report a lost or stolen card during regular business hours, contact your Local Branch or call Customer Service at 800-686-2052. For after-hours assistance, call 800-472-3272.

CardValet mobile app users may promptly turn off their card and report it as lost or stolen by contacting their local branch or calling Customer Service or the after-hours phone number.

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