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About Us
Started in 1998 as National Piano Finance and Leasing Company (NPFL), Piano Credit Company (PCC) was formed by three shareholders with a passion for music and was originally based in Chagrin Falls, Ohio. We welcome all brands and all dealers to provide industry-competitive interest rates on high-priced musical items.
Real Industry Experience
As music-industry veterans, PCC employees understand the needs of today's piano and keyboard dealers. We provide creative alternatives for financing large musical instruments, but we also strive to maintain a level of consistency you can rely on. This commitment to the industry allows The Piano Credit Company to provide a service that you can't afford to be without.
Responsive Dealer Service
Piano Credit Company offers immediate access to loan requests via our dealer website 24/7. Our website directly communicates with our underwriters and retailers for an immediate response to new loan requests. We also offer an underwriting contact center during regular hours of operation to offer live assistance to your customer and sales staff.
What You Need to Succeed
Simplified financial options are readily available for your customers that cover all makes, sizes, brands, and age of instruments. Specialty finance services, such as "same-as-cash" are available to all dealers. We can also provide additional on-site support staff for special outside sales events to assist with underwriting, paperwork, and supplies at your next sale.
Expect Satisfaction
Dealerships require support to succeed. At Piano Credit Company, every effort is made to recognize the need of each individual dealership. Our organization is eager to listen to financing needs, promotional ideas, or issues with our current level of service. Always feel free to let us know how we can improve our service.
Current Rates
Rate | Term | Cost to Dealer | Loan Amount | Eligible Product |
---|---|---|---|---|
9.25% | 12 to 24 mo | No Cost | All | Grands, Verticals, Digitals |
9.99% | 36 to 84 mo | No Cost | All | Grands, Verticals, Digitals |
11.99% | 96 to 120 mo | No Cost | All | Grands, Verticals, Digitals |
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Merchant Benefits
How We Work for Our Dealers
How We Work for the Consumer
Contact
For Dealers
For our current dealers or if you are a merchant interested in enrolling:
Dealer Services Hours of Operation
Monday-Friday: 8:30am – 9pm EST
Saturday: 11:00am – 8pm EST
Sunday: 12:00pm – 8pm EST
Contact by Phone at:
800-468-2255, option 2 for Dealer Services
Fax: 800-262-2488
Contact by Email:
loans@umwsb.com
Overnight Delivery & Dealer Correspondence:
Piano Credit Company
6563 Wilson Mills Rd. Suite 105
Mayfield Village, OH 44143
For Customers
For customer service regarding an existing or past account, making payments, or general inquiries:
Customer Service Hours of Operation
Monday-Friday: 8:30am – 5pm
Contact by Phone at:
800-468-2255, option 3 for Customer Service
Fax: 800-262-2488
Contact by Email:
customersupport@umwsb.com
Please Remit Loan Payments to:
Piano Credit Company
PO Box 970
Gates Mills, OH 44040